Sunday, November 30, 2008
BluStar Energy Implements New SOA
What is unique about BluStar is that it had the opportunity to simply buy off-the-shelf Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) packages but believed that these packages were not flexible enough for the services it wanted to provide so it built a SOA from scratch that tailored to its exact needs. It is now able to respond to the market very quickly so that if green energy suddenly becomes important to its customers, it can rapidly adapt to meet their needs. They do not have a gigantic server that runs all of their service operations but rather BluStar has single services scattered across their network, which allows for an easy fix if one service dies. BluStar management says that their goal was to have a very stable business infrastructure. The success of BluStar is mainly due to the early recognition and understanding of its business goals, and the implementing of a SOA was the way that its IT met them. In today’s markets it is understood that most businesses will need some form of IT, but the success of the business is reliant upon the manner in which the business shapes the IT to tailor to its needs.
Tuesday, November 25, 2008
Blockbuster to rent through new on-demand device
I think that this sounds like a very innovative device. While Blockbuster believes their stores will still be used, it is obvious that everything is moving into the direction of more convient, faster, and better qualtiy products. I think that this sounds like a device with a very high potential. It is unfortunate that Blockbuster has been hit so hard by the popularity of Netflix, but with this new technology, I think they have great potential in taking back the majority of movie renting customers. I would definitely consider getting this device and hope that all of their plans for it work out. I think that Netflix offered something cheaper and more convient for movie watchers and I think that this device should do the same, with better quality. I am interested to see how successful this new technology becomes and am definitely rooting for Blockbuster.
Visual Computing Will Change Your Life
When was the last time you checked your e-mail? Logged into Facebook? Downloaded a song from iTunes? Watched a video on YouTube? In this generation, computers are no longer used for simple word processing or spreadsheets. Over the years computers have been equipped to work harder while we sit back and enjoy the 3D living color and sound. This 3D computing software is not only used my consumers, but also other industries, including graphics designers, oil companies, and pharmaceutical compounds. While these businesses have found 3D computing very useful, there are some businesses that still use simple character-oriented programs, which deal with simple letters and numbers, rather than graphics.
This 3D computing software includes three major components: data visualization, videoconferencing and on-demand video. Visualization helps to detect patterns and organize data in a more effective and timely manner. Companies can use this feature to keep track of inventory or even medical records. In addition to large data-set visualization, this software enables video chatting and on-demand video. Constant travel can become costly for a business. This concept of video conferencing saves money on airfare and hotels. However, videoconferencing is still rather expensive but will become more popular as it advances. Finally, on-demand video can create a more interesting website with videos rather than text.
Not all companies have adopted this new software due to the amount of updates that it requires. Bandwidth, the latest equipment and a lot of money are necessary to join this video revolution. Fortunately, the software is improving and becoming less costly. I think that regardless of all the necessary updates, this 3D computing is crucial for a company. While it has not picked up enough momentum to be essential for a company’s success, I think that almost every company will be using this software in the near future. Change is unavoidable once all the features have been perfected.
http://www.businessweek.com/technology/content/oct2008/tc2008103_228076_page_2.htm
IT Compliance in a post Enron world
I found this article to be particularly interesting because we hear so often about the regulations that have come into place because of the Sarbanes Oxley Act following Enron and other disasters, yet we are never told how these regulations are upheld. Information Technology picks up the grunt work where the people leave off. It is truly interesting to see how Information Technology alone can keep a company on the straight and narrow, allowing them little deviation to stray as is the case with SAS-70. Ideally SAS-70 will keep further mishaps from occuring in the business world.
Law Firm moves online to offer cheaper services
What is Axiom? I had never heard of it before and I am sure that most people haven't either, but suprisngly enough, it is a law firm. I was shocked to hear that a law firm could some how be internet-connected, other then recieving emails through their office. Axiom is a relatively new San Franciso based law firm created in the year 2000 to completely change the face of the law industry as we know it. The company office is not the typical home to a law firm, but instead it is simply a small, chic space filled with computers and other technologically related devices. People who "work in the office," the main one located in San Franciso, are simply there to manage "client relatonships" and find "corporate work." I find that job to be a little ironic since the management of the client relatonships is done through a computer screen, however, it must be working since Axiom has proven to be successful so far. There are 216 people who do the "lawyering" for the company and they are located throughout San Fransico, Los Angeles, Chicago, New York and London. These people do not go into the office or have the typical 9-5 work hour schedule because with the internet-connected law firm, they are able to work from their homes or meet with their client's wherever they work. They can also, according to the article, decide and choose what type of clients they want. All of the lawyers can use Axiom's website, which is very well-constructed, as a form for legal disucssion. Basically, Axiom is a pioneer in it's field. It has very boldy used information technology to gain a competitve edge over other law firms, and to truly change the "business of law."
And I believe that Axiom is genuis. The advantages of Axiom are endless. First of all, the article said that Axiom is legally considered a corporation, unlike other firms which are usually partnerships. I think that this difference means a lot more equal working hours and salaries. My father is a lawyer and as he nears his retirement, he has switched firms. His old firm, where he worked long hours traveling to courts all over New Jersey, and constantly working with tedious paperwork, was a partnership where the partner consistently made a large sum of money and worked about half the amount that he worked. I told him about Aviom and while he hadn't heard of it yet, he said that he would love doing something like that. I believe Axiom provides something for everyone. The lawyers who work there would probably, like my father, be a little bit older with many, many years of work experience to provide to their clients and the clients would be exposed to these services at a much cheaper price. Axiom is able to provide service fees up to "50% cheaper than those of more traditional, top law firms since it doesn't spend money on a nice office, and have partners and billing in six-minute increments." Also, clients could meet on their schedules in the comfort of their own workplace. Essientally, the lawyer is coming to YOU. Who wouldn't like this?
It makes perfect sense to me that this company is continuing to generate revenue each year and that companies are investing in it. Companies, especially today, love the advantages and competitive edge that technology gives them and following that logic, of course they would invest in a law firm that mirrors their thought process.
I was and still am fascinated by Axiom. I predict that more and more law firms will want to follow this trend and begin becoming technologically equipped and connected to their clients. If Axiom continues to make it big, does this mean that the future of law will be changed forever? I hope so and I actually can't understand how the idea hasn't caught on fire yet.
Source: http://money.cnn.com/2008/11/24/technology/axiom_legal.fortune/index.htm?postversion=2008112512
Supercomputing "brain-like" computers
Today companies are working on “brain like” computers where computers are being put together similar to the human brain. “IBM has announced it will lead a US government-funded collaboration to make electronic circuits that mimic brains.” This job will require the help of neurobiologists, computer and materials scientists and psychologist. The US defense agency has giving IBM $4.9 million to start its research. They are studying simple animals brains to learn about the inner workings like neurons and the synapses, which connect them. This new supercomputing will hopefully be able to work like a brain and be able to problem solve and think just like humans do. One of the major problems is finding materials that will be able to perform the same functions as in the brain. For example, synapses break, weaken and are even strengthened by the signals that pass through them. Finding a material that will be able to do this is going to be very difficult.
I am not sure exactly how I feel about this new super advanced technology. I think that this new advancement is extremely interesting and there is nothing else even close to it but at the same time I am not sure if it is totally necessary. I understand that the government would want something this advanced for their usage but for everyday people, I am not sure if it is needed. A lot of adults today still don’t know how to use the new technology like options on the computer and their cell phones. Introducing something like this, as a household computer would be way too advanced for our everyday society. I understand that this wouldn’t be available for many years, so maybe then it could be possible to open it up to everyday people. I also think that if they are able to make such advanced technology like a computer that works like a brain, I don’t understand how they don’t have technology that can be used to get rid of viruses and sicknesses like cancer. People donate millions of dollars to find a cure for cancer but for some reason we just don’t have the technology for it. How is that possible? We are able to build a computer that can think and perform functions that only our brain can do.
BBC News
Monday, November 24, 2008
The Brave New World
Steps have already been taken to see this revolutionary idea through. Obama delivered his first YouTube address the other day and members of his transition team are talking about their work in videos posted on change.gov, the official website of the president-in-waiting. Obama’s boosters argue that it all makes perfect sense; given the fact that the candidate broke new ground by successfully harnessing the Internet, who’s to say that he can’t similarly revolutionize the art of governing?
Obama’s ambition, a laudable one, is to maximize his political capital by communicating online with the 10 million supporters on his e-list – and, hopefully, doing broadband outreach to millions more. The goal is to engage the citizenry in the unsexy process of governing, to build and sustain support for his policy initiatives, to put pressure on recalcitrant congressman by rallying the grassroots. Regarding the latter, political consultant Joe Trippi recently predicted that the Internet “will be a power that no American president has had before. Congress’ power will be taken over by the American people.”
I think this is an extremely important step, as being the President of the United States now is much different than it was one hundred years ago. Technology is rapidly advancing, and by opening the lines of communication via the internet for the President and the people, the proper steps can be taken to fully realize our potential for communication channels.
Samsung Installing Charging Stations At Airports
This push will be the largest number of charging stations Samsung has announced in one day said CIO Bill Ogle. He commented that these charging stations will reduce stress, keep families connected, and provide a much-needed convenience to travelers trying to reach their destinations. By the end of 2008, it is said that Samsung will have installed over fourty stations in Miami International Airport, George Bush Intercontinental Airport, and Washington Dulles Airport. "Providing electronics outlets for passengers to charge their gadgets while they're on the go to Bush Intercontinental's 105 domestic and nearly 70 international destinations will definitely be a plus for them," said Rob Wigington, the Houston airport's system deputy director.
These charging stations are only one of the newest technological developments that will revolutionize the ease of airport travel. Airline companies are most recently developing programs that might allow flyers to present their boarding passes through their cell phones. Pulling up the boarding passes will not be a future problem because many airports and airlines are implementing in-flight Wi-Fi. This latest technological advance could revolutionize the airline industry.
HP Revamps Online Customer Support
Just last week, Hewlett-Packard did a restructuring of its online customer support. When buyers of its consumer notebooks, desktops, printers, and monitors need help using their products, they can access a peer-to-peer support forum in which members can trade tips and answer each other's questions regarding HP products. Another aspect of the revamp includes free online classes that educate consumers on subjects such as wireless computing as well as building digital scrapbooks. One more component of the overhaul includes the addition of online video which aims to provide tips and tutorials on topics such as connecting dual monitors and configuring a TV tuner on a PC.
According to HP, the overarching goal of this overhaul is to increase customer satisfaction. Tara Bunch, VP for global customer support operations for HP, articulated this view in a statement, claiming that the new support system’s main function of enabling “customers to assist each other through a community and get better support online helps us achieve our goal of improving customer satisfaction worldwide”.[1] In fact, an increase in traffic to the company’s Customer Care site initially spurred HP to make the changes. As more and more customers began to use the online support system, HP wanted to make it more helpful and manageable as a big increase in traffic has the potential for a greater number of dissatisfied customers who find the system to be ineffective. HP realizes that a less than optimal experience with a company can encourage customers to change companies or maybe even return the product for a refund. Therefore, HP would rather give their customers positive experiences than lose them to competitors when customers choose to switch companies after having a negative interaction with HP’s support system.
HP claims that such improvements in its customer technical support have helped it achieve a thirty percent increase in buyer satisfaction. However, aside from this increase in buyer satisfaction, an online support system has two other major advantages. First, vendors monitor these forums in an effort to identify problems with products as well as to gather customer feedback. Second, online services help to cut down on expensive phone support.
I think it’s pretty clear by now that the revamping of HP’s online support system is helping the company to strengthen its customer relationship management system. A primary objective of one of these systems is to increase revenue by providing delightful experiences for the customer. As mentioned above, it sounds as though that HP’s new support system is easy to use and effective and the increase in customer satisfaction indicates that many of its customers are having very delightful experiences with the system. Indeed, the support system is helping HP achieve two of the most important goals of a CRM system. It’s enabling the company to better serve its customers and to treat them better by allowing them to improve the quality of their products as well as gain insight into their feelings and attitudes towards the company via customer feedback. Ultimately, HP’s superior performance in the CRM function of providing after sale service and support should give the company a competitive advantage. Not only does the new support system allow HP to better serve its customers, but it also has the added benefit of cutting costs as it greatly reduces the need for additional employees to administer expensive phone support. The only apparent downside to such a system is that customers won’t always know all of the answers to difficult questions and some customers may become frustrated when they can’t get advice from a real expert. However, overall it appears as though HP is moving in the right direction as the benefits of this new system largely outweigh the costs.
Companies Eye Location-Services Market
Many new phones come with GPS systems that can tap into the satellites or nearby cell phone towers to locate a particular phone. Phones with Wi-Fi transponders may also get additional information by finding the nearest hot spot. Nokia is well on their way to success. 70% of their latest cell phone models have a built in GPS system and their next step is to open a location platform. On the other hand, Google has done the same thing without the need for GPS chips. They have used only information about Wi-Fi spots and cell phone towers to acquire this information.
This idea may be plausible in cases involving a person's safety, or even to find the locations of restaurants, homes, stadiums or anywhere you need to go, but if anyone can potentially find your location, to me, this sounds a little creepy. Of course, there will be a price placed on the location of your cell phone, but nothing that is not affordable. I don't know if I would want strangers, or even my friends to know exactly where I was in each moment. A little privacy is nice.